TERMS & CONDITIONS
Please read the following terms and conditions regarding bookings, cancellations and refunds. Policies are subject to change and can be reviewed and implemented at any time.

Rules and regulations of online booking system

If any payment is required, booking is only confirmed when you pay in full for your activity at the time of booking. You will receive an email confirmation of your payment and booking. Please ensure we have your correct email address.

Payment

The customer shall be responsible for the payment and any other charges to do with the booking

The customer shall not assign or sub-let the right to use the facilities and must only use the facility for the agreed purpose

Full payment will be taken at the time of booking for all activities via major credit cards or debit cards

Cancellation of booking by customer/ Refund policy

Tickets are non-refundable for all activities and may not be sold to any third party but we will make every effort to transfer the booking if sufficient notice (min. 24 hours) is given.

Cancellation of booking by centre / Refund policy

Arc Leisure Matlock reserves the right to refuse or cancel any booking should centre rules not be adhered to or the safety of staff and customers is put at risk.

Customers who book and pay online will be offered to be transferred to a different time and day or will be entitled to a full refund for bookings cancelled by the centre. The payment will be refunded direct to the credit or debit card through the reception at Arc. 

The centre will not be liable for any other expenditure incurred or loss sustained by the customer arising from the booking online or cancellation.

 Data Protection Act & GDPR

Click here for our full privacy policy.